Terms & Conditions

These Terms & Conditions govern the use of the services provided by Siam Visa Partner. By purchasing our services, submitting information to us, or asking us to begin work on your application, you confirm that you have read, understood, and agreed to these Terms & Conditions.

1. Our Services

Siam Visa Partner provides professional assistance, guidance, document review, and administrative support in connection with Thailand visa applications, including the Destination Thailand Visa (DTV).

Our services may include:

✔ Reviewing your documents and information
✔ Providing guidance regarding visa requirements
✔ Assisting with the preparation of your application
✔ Identifying missing or incomplete documentation
✔ Providing administrative support throughout the application process
✔ Communicating with you regarding additional documents or information that may be required

Siam Visa Partner is an independent visa assistance service and is not a Thai Embassy, Consulate, Immigration Office, or government authority.

2. No Guarantee of Visa Approval

Siam Visa Partner will make reasonable efforts to help prepare your application correctly and professionally.

However, visa approval can never be guaranteed.

The final decision regarding any visa application is made solely by the relevant Thai Embassy, Consulate, Immigration Authority, or other government authority.

We have no authority or control over the final decision.

A visa may be refused because of circumstances including, but not limited to:

✔ Criminal history or background issues
✔ Previous immigration or visa violations
✔ Previous overstays or entry issues
✔ Incorrect, incomplete, or misleading information
✔ Insufficient documentation
✔ Financial circumstances
✔ Travel or immigration history
✔ Failure to meet the requirements of the relevant authority
✔ Changes in visa regulations or government requirements
✔ Other circumstances relating specifically to the applicant

A visa refusal does not automatically mean that Siam Visa Partner has failed to provide the purchased service.

3. Applicant Responsibility

The applicant is responsible for providing complete, accurate, truthful, and up-to-date information.

You must inform us of any information that could affect your visa application.

This includes previous visa refusals, overstays, immigration violations, criminal matters, changes in personal circumstances, or any other relevant information.

Siam Visa Partner is not responsible for a visa refusal, delay, additional cost, or other consequence resulting from information that is false, incomplete, misleading, or withheld by the applicant.

4. Documents

The applicant is responsible for ensuring that all documents provided to Siam Visa Partner are genuine and legally valid.

We reserve the right to refuse or terminate our services if we believe that documents or information provided to us are false, manipulated, fraudulent, or otherwise inappropriate for use in a visa application.

We will never knowingly submit fraudulent information or documents to a government authority.

5. Payment

To begin the application process, the applicant is required to pay 50% of the agreed service fee.

Once Siam Visa Partner has started working on the application, this initial payment is non-refundable.

The payment covers work including consultation, administration, document review, application preparation, and other services performed in connection with the applicant's case.

The remaining 50% of the service fee is payable according to the payment arrangement agreed at the time of purchase.

Where the agreed payment arrangement states that the remaining 50% is payable only after visa approval, no remaining balance will be charged if the application is refused.

6. Refunds and Cancellations

Refunds and cancellations are governed by our separate Refund & Cancellation Policy.

Once work on an application has started, the initial 50% payment is non-refundable.

If an application is refused because of the applicant's personal circumstances, history, documentation, eligibility, or information provided, the initial payment remains non-refundable.

7. Government and Third-Party Fees

Our service fee does not include government fees, embassy fees, visa application fees, translation costs, banking charges, travel expenses, or other third-party costs unless clearly stated otherwise.

Government and third-party fees are subject to their own terms and are generally outside the control of Siam Visa Partner.

8. Processing Times

Any processing times provided by Siam Visa Partner are estimates only.

Visa processing times are determined by the relevant government authority and may change without notice.

Siam Visa Partner cannot be held responsible for delays caused by:

✔ Embassies or Consulates
✔ Immigration authorities
✔ Government systems
✔ Requests for additional documentation
✔ Public holidays
✔ Technical problems
✔ Changes in visa rules or procedures
✔ Circumstances outside our reasonable control

Clients should not purchase non-refundable flights, accommodation, or other travel arrangements based solely on an estimated visa completion date.

9. Changes in Visa Rules

Thai visa rules, immigration regulations, documentation requirements, financial requirements, fees, and application procedures may change at any time.

Siam Visa Partner will make reasonable efforts to provide current and accurate information but cannot guarantee that government regulations will remain unchanged during the application process.

If requirements change, the applicant may be required to provide additional documents or information.

10. Communication

The applicant must remain reasonably available during the application process and respond to requests for documents or information.

Delays caused by the applicant failing to provide requested information or documents are not the responsibility of Siam Visa Partner.

11. Right to Refuse or Terminate Service

Siam Visa Partner reserves the right to refuse, suspend, or terminate services if:

✔ The applicant provides false or misleading information
✔ Fraudulent documents are provided
✔ The applicant refuses to cooperate with reasonable requests
✔ The applicant asks us to provide false information to an authority
✔ The applicant behaves in an abusive or threatening manner
✔ Continuing the service could breach applicable laws or regulations

Where services have already been performed, fees relating to completed work may remain non-refundable.

12. Limitation of Liability

Siam Visa Partner is not responsible for losses resulting from decisions made by embassies, immigration authorities, airlines, government agencies, or other third parties.

To the extent permitted by applicable law, Siam Visa Partner will not be liable for indirect or consequential losses, including lost flights, accommodation costs, loss of income, business losses, or other travel-related expenses resulting from a visa delay or refusal.

Nothing in these Terms & Conditions excludes any rights or liabilities that cannot legally be excluded under applicable consumer protection laws.

13. Personal Information

To provide our services, we may need to collect and process personal information and documentation, including passport information, contact information, financial documentation, travel information, and other information necessary for the visa application.

We will use this information for the purpose of providing the requested services and managing the visa application process.

Personal information will be handled in accordance with our Privacy Policy and applicable data protection requirements.

14. Intellectual Property

The content, text, branding, graphics, guides, documents, and other materials provided by Siam Visa Partner may not be copied, reproduced, resold, or commercially distributed without our permission unless otherwise required by law.

15. Acceptance of These Terms

By making a payment, submitting your documents, or instructing Siam Visa Partner to begin working on your application, you confirm that:

✔ You have read and accepted these Terms & Conditions
✔ You understand that visa approval is not guaranteed
✔ You understand that the final visa decision is made by the relevant government authority
✔ You confirm that the information you provide is truthful and accurate
✔ You accept our payment, cancellation, and refund conditions

16. Contact

If you have any questions regarding these Terms & Conditions, please contact Siam Visa Partner through the contact details provided on our website.

Last updated: August 2026